Frequently Asked Questions

The Hotel Cypress—a Cupertino luxury hotel minutes from downtown San Jose

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General

Question: What is check in/check out time?
Answer: Check in is at 3 p.m. and check out is at 12 p.m.

Question: Do you allow smoking on property? In the rooms?
Answer: This hotel is completely non smoking. We do not allow smoking in our rooms, public areas or the restaurant.

Question: How much do you charge for high-speed Internet access?
Answer: We offer complimentary Wi-Fi Internet access in all guest rooms and public spaces with Kimpton InTouch membership.

Question: Do you have high-speed wired and/or wireless internet access available?
Answer: Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms.

Question: Do you have a fitness center? What kind of equipment does it have? What are the hours?
Answer: Yes, we have a complimentary 24-hour on-site fitness room with Precor cardio machines, free weights, exercise mats and exercise balls.

Question: Do you offer room service? What are the hours?
Answer: Yes, room service is available 24-hours a day, and early bird breakfast options are available at 6 a.m.

Question: Do you have a business center?
Answer: Yes, business services are available.

Question: Do you have a pool?
Answer: Yes, guests do have access to a nearby pool.

Question: Do you have a spa? What are the hours?
Answer: We do not offer spa services.

Transportation/Directions

Question: How do I get to the hotel?
Answer: Please see our Maps & Directions page.

Question: Do you offer free shuttle service to/from the airport?
Answer: We offer a complimentary shuttle service to and from San Jose International Airport. Please contact the concierge for transportation assistance.

Question: What are your cross streets?
Answer: We are located on S. De Anza Blvd and Stevens Creek Blvd.

Question: Do you have onsite parking? How much is parking? Is it included in my room rate?
Answer: Valet Parking is available for $15 over night and self parking is complimentary.

Reservations

Question: Will your rooms allow rollaway beds/cribs/playards? Is there a charge?
Answer: Rollaway beds vary from room type to room type. The cost of a rollaway is $20 a night. Cribs are available free of charge.

Question: I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
Answer: You need to contact the channel through which you made your reservation.

Question

What is the minimum age requirement to check into the room?

Answer

You must be 18 years of age with a valid ID to check in to the hotel.

Question: What is your cancellation/deposit policy?
Answer: We require a credit card at the time of booking. You must cancel outside of 24 hours prior to arrival (4 p.m. local hotel time) to avoid a one night's room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.

Question: Is my ID/passport required at check-in?
Answer: Yes, a valid ID is required at the time of check in.

Question: Up to what age do kids stay for free?
Answer: Kids 17 and under stay for free in existing bedding when accompanying an adult.

Question: Do you have connecting rooms?
Answer: Yes, we have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed.

Question: Do you have ADA rooms?
Answer: Yes, we do have ADA rooms, some of which have a roll-in shower. We also have wheelchairs and bath chairs. All of these items are based on availability so please contact the hotel directly, and let us know if you have any special needs that we can assist you with.

Question: Do you have an early departure fee?
Answer: Yes, an early departure fee in an amount of up to one night's room and tax may apply.

Restaurant

Question

What are the hours of the restaurant/bar/lounge?

Answer

Weekdays:
Breakfast	7:00 a.m. to 10:00 a.m.
Lunch:	11:30 a.m. to 2:30 p.m.
Dinner:	5:30 p.m. to 9:30 p.m. (Friday's till 10:00 p.m.)
Bar	Open until 12 midnight Monday through Saturday. The bar closes at 10:00 p.m. on Sundays.
Weekends:
Brunch	A la carte menu from 8:00 a.m. to 2:00 p.m. (Special Sunday Champagne Brunch from 9:30 a.m. to 1:30 p.m. is also available.)
Dinner	5:30 p.m. to 10:00 p.m.
Bar	11:00 a.m. to Midnight on Saturday – till 10:00 p.m. on Sunday

Accounting

Question: I have questions about my bill. Who do I call?
Answer: You may contact the hotel at 408.253.8900 and ask for the accounting department.

Question: What forms of payment do you accept?
Answer: We accept all major credit cards. At time of check in your credit card will be authorized for the full amount of your total room and tax, plus an additional $50.00 per night for any other personal charges you might have. Once you check out, all funds authorized which you did not use, will be released back to your credit card within 5 business days. Cash can only be used at time of check out; we still require a credit card to check in. The credit card must always have availability to be authorized. Debit cards will be treated the same as credit cards except a debit card authorized will remove the funds directly from your checking account. Based on your personal bank sometimes these unused funds can take weeks to return to your checking account. Sorry we do not except personal checks.

Pets

Question: Are pets allowed? Are there restrictions for weight, height or types?
Answer: Yes, pets are allowed at the hotel with no restrictions.

Question: Do you have pet-free rooms for those with allergies?
Answer: Yes, we have designated pet-friendly floors.

Question: Do you have pet-sitting or dog walking services?
Answer: Our staff will gladly assist with dog walking or sitting services in the area.

Question: How far do you have to walk to take your pet out?
Answer: There is a community park adjacent to our hotel. Also, Memorial Park is just a one half mile walk away.

Concierge

Question: I want flowers/chocolates/champagne/gifts sent to the room. How do I do this?
Answer: You may call the hotel at 408.253.8900 and ask for the concierge.

Meetings

Question: How do I book a meeting?
Answer: Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal

Question: How can I create a unique atmosphere during my meeting?
Answer: Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.

Question: Do you offer special group rates?
Answer: Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.

Question: My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.

Question: Need more information about booking a meeting at a Kimpton Hotel?
Answer: Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.

Question: How can I book a wedding at a Kimpton Hotel?
Answer: Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

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